1. Proposal and Estimate and Project Scope    

The Proposal and Estimate, provided to you after our initial consultation, includes details of your project scope and expected time frames.

If, after commencement of the project, we realise that it will take longer than anticipated, then we will inform you promptly and reserve the right to amend the initial estimate to allow for the additional time required.

If the project scope is amended by you after commencement, we reserve the right to amend our estimate based on your amended requirement.

Any face-to-face meetings that involve travel, whether for an initial consultation or project updates, will necessitate charging for travel time and an hourly rate for the meeting time itself.

Acceptance of the Proposal and Estimate must be in writing and by accepting the Proposal and Estimate, you indicate that you agree to these Terms and Conditions.

Each Proposal and Estimate is valid for 30 days from the date on the document.

2. Voice-over Rates 

Our Voice-over rates include 1 free revision without any changes to the initial script wording agreed between us. Any further revisions attract an extra charge, which will be a proportion of the full rate provided to you as part of our quote and will depend on the additional time required and the scope of the revision.

A request by you to change the script wording after the initial recording will be treated as a new job and attract a full fee, in addition to the fee for the initial recording.

3. Billing Arrangements  

A tax invoice for our fees will be issued upon the successful completion of the project, or alternatively as arranged between us.

You have up to 14 days to respond with any revisions required after the first draft is submitted. If no response is received from you after 14 days, the project will be closed and we will invoice you for any outstanding balance for the project.

All tax invoices are due and payable 7 days from the date of the tax invoice. You consent to us sending our tax invoices to you electronically at your usual email address specified by you.

EFT is the preferred method of payment, however PayPal and credit card payment can be arranged. If you wish to pay by credit card, the fees incurred are to be paid by you.

4. Interest Charges 

We reserve the right to charge you interest on any amounts unpaid 14 days after a tax invoice is sent to you. Our tax invoices will specify the interest rate to be charged.

5. Cancellation by Us

We may stop working on your project or refuse to perform further work, if

a. our tax invoices remain unpaid;

b. you fail to provide us with clear and timely instructions to enable us to advance your project;

c. for any reason outside our control which has the effect of compromising our ability to perform the work required within the required time frame; and

d. in our self-discretion we consider it is no longer appropriate to provide our service to you.

We will give you reasonable written notice of cancellation.

If we cancel your project before work commences, any deposit paid by you will be refunded in full to you.

If we cancel your project once work has commenced, you will be required to pay our costs incurred up to the date of termination.

6. Cancellation by You and Payment of Fees  

You may cancel our services by written notice at any time. However, if you do so you will be required to pay our costs incurred up to the date of cancellation.

If you cancel the project after accepting and signing the agreement, but before work commences, you will forfeit any deposit paid to us.

If you cancel the project once work has commenced, you will forfeit any deposit paid and will be liable to pay for all work completed up to the cancellation date.

7. Payment Terms  

Copywriting projects valued at less than $500 require a full payment prior to commence of work.

Projects with an estimate over $500 require an upfront, non-refundable deposit of 50% before commencement of work.

An invoice for full and final payment of any outstanding fees will be issued at the delivery of the first draft of copy, proofread manuscript or completed voice-over, with payment required within 7 days of the date of issue. Any included revisions to the work will be completed after payment of the invoice. If further revisions are required, they will be charged at an hourly rate.

If, within 14 days, we have not received your feedback on the draft submitted, proofread manuscript or voice-over audio, we will assume that you have accepted the work and the project will be marked completed, unless you have indicated to us any expected delays within sufficient time.

Where any previous invoices are outstanding, and you wish to instruct us on a new project, the outstanding invoices must be paid in full before we will commence work on your new project.

8. Retainer Payment    

Agreed retainer fees (for ongoing work such as blog writing, regular proofreading or voice-over) are to be paid at the commencement of each payment month, or as agreed from time to time.

Any work exceeding the retainer agreement will be charged at the usual hourly rate.

Advance retainer payments are subject to a refund period of 90 days from the date of payment. After 90 days, you forfeit the right to a refund if you fail to provide us with ongoing instructions within the time frame agreed between us at the commencement of the project, unless you have made prior arrangements to delay the project.

If you cancel the retainer agreement with us prior to the agreed term, you will be liable to pay out the remaining contract term within 14 days.

If we cancel the retainer agreement prior to the agreed term, the standard monthly fee will be refunded, less fees for any work completed to date, within 14 days of cancellation.

9. VIP Express rate for Copywriting, Proofreading and Voice-over Services

If we are required to prioritise your project over other pending projects and/or to work outside of normal business hours to meet your short timeframe, we will charge a 25% ‘VIP Express rate’ on top of the regular hourly rate or project estimate, whichever is applicable.

10. Confidentiality and Indemnity  

We agree to keep confidential all materials supplied by you for the purposes of working on the project. You agree to indemnify us for any claim for compensation or damages as a result of disclosure of loss of information which is beyond our control.

We relinquish all responsibility for any legal ramifications that may arise upon publication or distribution of the work by you. It is your responsibility to ensure the accuracy of all content and that all the information provided to us and produced by us, is factual, correct and legally sound (unless the work produced is as a result of research undertaken by us).

It is also your responsibility to ensure that appropriate rights have been obtained when images and other graphics are included or produced in the material for use.

11. Copyright 

We retain copyright for all work performed, until we receive a full payment. We shall also be entitled to retain any property or papers of yours, which are from time to time in our possession or control, until all costs, interests and other monies due to us have been paid. Until such time as authorised by us you would be prohibited, from reproducing, redistributing or altering any material produced by us without our expressed consent.

Should a project be cancelled before completion, we retain copyright to all work completed.

12. Privacy  

We will collect personal information from you and information in relation to your project, business or any other venture that relates to your project in the course of providing our services. We may also obtain personal and other related information for third-party searches which we consider relevant to provide our service.

Your information will only be used for the purposes for which it is collect or in accordance with the Privacy Act 1988 (Cth).

We manage and protect your personal information and other related information in accordance with our privacy policy (which can be found on our website or a copy which we shall provide at your request). Our privacy policy contains information about how you can access and correct the personal information we hold about you and how you can raise any concerns about our personal information handling practices. For more information, please contact us in writing.

13. Guarantee 

We do not guarantee specific results, such as increased conversion or website traffic, as this is influenced by many other factors beyond our control or influence.

We strive to provide an accurate, thorough proofreading service. However, all proofreaders are human, and we cannot guarantee that proofread documents will be 100% error free, despite our best efforts. You acknowledge that, as the author, you are responsible for checking the accuracy of your documents before publication.

Our work is limited to the scope of work agreed between us and does not extend beyond that to outcomes desired by you.

14. Sending Material Electronically 

We are able to send and receive documents electronically. However, as such transmission is not secure it may be copied, recorded, read or interfered with by third parties while in transit. If you ask us to transmit any document electronically, you release us from any claim you may have as a result of any unauthorised copying, recording, reading or interfering with that document, for any delay or non-delivery of that document and for any damage caused to your system or any files.

15. Governing Law

The law of NSW in Australia governs these terms in relation to any work that we undertake for you.